Skip to main content

Walgreens and the American Diabetes Association

Scared Pointless

When it comes to cause marketing the disease charities have potential conflicts of interest that other causes probably don’t. For example, if the American Heart Association does a cause-marketing campaign with Bayer’s 80mg ‘baby aspirin’ then there’s an implied endorsement of both Bayer and the 80mg dose, whether or not the AHA offers an explicit endorsement of either or both.

About 10 years ago, the attorneys general of several States gave the single disease charities a good scare when it comes to cause marketing by drafting a document about the legal and ethical use of the practice for certain kinds of charities. However, the document never received the support of the full membership of the National Association of Attorney’s General, according to their communications director.

Nonetheless, in the wake of that unwanted attention, many of the single-disease charities developed strict policies about what they will and will not do when it comes to cause-related marketing campaigns. The Heart Association, to name one, splits the baby by allowing certain cause marketing campaigns, but by also offering a licensing arrangement whereby if a company’s product meets certain specified criteria they can buy the rights to use the American Heart Association’s seal.

I couldn’t find a cause-related marketing policy for the American Diabetes Association, but I presume they have one. How else to explain the absurdity of this page from the Walgreens sales flyer in June 2007? The headline reads: “Walgreens and the makers of the items on this page salute the American Diabetes Association. We’re proud to make a contribution of $287,500*.”

That asterisk refers us to a sentence in mice-type on the bottom left of the page which reads, “The American Diabetes Association does not endorse any of the products featured.”

Aside from the CYA legalism of the statement, there’s something very prissy about all this. I mean I get Walgreens’ role. It’s their flyer. They want to look like good corporate citizens and sell some product. The vendors want the same. But what is the ADA is doing here? That disclaimer makes it seem like they’re saying, “thanks for your money, but don’t stand too close when you hand us the check.”

The ADA’s participation would make more sense if the ad celebrated “National Diabetes Awareness Week,” or some such. Or if the diabetes magazine mentioned in the ad was prepared in part or whole by the ADA. Or, if the ad featured someone from the ADA’s stable of celebrities. Or if, need I say it?, the ad featured some honest-to-Pete cause marketing!

The standoffishness is silly. As near as I can tell, the ADA has existing relationships with all or most of the companies featured in the ad.

Given that it seems plain that the lawyers are getting too much purview when it comes cause-related marketing at the American Diabetes Association.

Listen, I like lawyers. I admire their training. I’ve worked with one closely at Operation Kids. I put myself through my early college years working for a law firm. You can’t swing a garden hose in my suburban neighborhood without hitting one. But if they’re still practicing law then they’re almost certainly not business people. The occasional exception proves the rule (before he ran for mayor of New York Rudy Giulani was appointed to manage a Kentucky coal company in receivership, for instance). It’s instructive that in the United States we call lawyers ‘counselor.’ You go to them for advice and counsel, not to make your business decisions for you.

This ad is so careful as to be pointless.

Comments

Popular posts from this blog

Part 2: How Chili's Used Cause-Related Marketing to Raise $8.2 million for St. Jude

[Bloggers Note: In this second half of this post I discuss the nuts and bolts of how Chili's motivates support from its employees and managers and how St. Jude 'activates' support from Chili's. Read the first half here.] How does St. Jude motivate support from Chili’s front line employees and management alike? They call it ‘activation’ and they do so by the following: They share stories of St. Jude patients who were sick and got better thanks to the services they received at the hospital. Two stories in particular are personal for Chili’s staff. A Chili’s bartender in El Dorado Hills, California named Jeff Eagles has a younger brother who was treated at St. Jude. In both 2005 and 2006 Eagles was the campaign’s biggest individual fundraiser. John Griffin, a manager at the Chili’s in Conway, Arkansas had an infant daughter who was treated for retinoblastoma at St. Jude. They drew on the support Doug Brooks… the president and CEO of Brinker International, Chili’s parent co...

Cause-Related Marketing with Customer Receipts

Walgreens and JDRF Right now at Walgreens…the giant pharmacy and retail store chain with more than 5,800 stores in the United States and Puerto Rico… they’re selling $1 paper icons for the Juvenile Diabetes Research Foundation (JDRF). This is an annual campaign and I bought one to gauge how it’s changed over the years. (Short list… they don’t do the shoe as a die cut anymore; the paper icon is now an 8¾ x 4¼ rectangle. Another interesting change; one side is now in Spanish). The icon has a bar code and Jacob, the clerk, scanned it and handed me a receipt as we finished the transaction. At the bottom was an 800-number keyed to a customer satisfaction survey. Dial the number, answer some questions and you’re entered into a drawing for $10,000 between now and the end of September 2007. I don’t know what their response rate is, but the $10,000 amount suggests that it’s pretty low. Taco Bell’s survey gives out $1,000 per week. At a regional seafood restaurant they give me a code that garner...

An Interview with Cause-Related Marketing Pioneer Jerry Welsh

Jerry Welsh is the closest thing cause marketing has to a father. In 1983 after a number of regional cause-related marketing efforts, Welsh, who was then executive vice president of worldwide marketing and communications at American Express looked out his window in lower Manhattan at the Statue of Liberty. The Statue was then undergoing a major refurnishing, and in a flash Welsh determined to undertake the first modern national cause marketing campaign. I say modern because almost 100 years before in January 1885, the Statue of Liberty was sitting around in crates in New York warehouses because the organization building the pedestal ran out of money. And so Joseph Pulitzer, the publisher of the newspaper called The World , proposed a very grassroots solution reminiscent in its own way to Welsh’s cause-related marketing. Pulitzer ran an editorial promising he would print the name of everyone who donated even a penny. Sure enough pennies, along with dimes and nickels, quarters a...