About five years ago I was tasked with finding a national children’s charity that was well-managed, well-regarded, and necessary. It had to meet a number of stringent standards of effectiveness in achieving its mission and demonstrate efficient stewardship of its resources. It also had to have a good name and ‘heart.’ That is, even given all those data-driven measures, it also had to be a charity with genuine emotional appeal. I found all that and more in the Children’s Organ Transplant Association (COTA) in Bloomington, Indiana. I flew to Indiana for a meeting and to my delight discovered an organization led and staffed by pleasant, honorable people. It was a little like going to the Grand Canyon for the splendid views and finding a Michelin 3-star restaurant there. As a consultant I’ve never done work for COTA. But when anyone asks me to recommend a top-notch children’s charity, I tell them about COTA with the fervor of an evangelist. It really is a terrific charity. Now I’m please...
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