Skip to main content

Non-Transactional Cause Marketing

Repeat after me: cause-related marketing is not always about the money.

You know what I mean. We tend to think of cause marketing as a transaction. You buy a carton of Yoplait yogurt, lick the lid, send it in and a dime goes to the Susan G Komen Breast Cancer Foundation.

But cause marketing is really about incentivizing certain kinds of human behavior, and not all of it has to do with buying something. About once a quarter I see a really dynamite non-transactional cause-related marketing campaign and It’s Time to Feel Better from Cigna Corporation, the health and life insurance company, is a terrific example.

It’s Time to Feel Better is an educational website with an interactive knowledge game. You reach the game by clicking on ‘Test Your Knowledge Here.’ The game is a series of questions… more than 250 in all… that tests your knowledge of health, health insurance, disease and the like. On the left side of the screen is a water spigot.

As you answer the questions correctly, the water changes from a trickle to a steady pour. If you answer three questions right you’re informed that a child in India has received a day’s-worth of clean water at his/her school. As long as you play and answer correctly, the donations of clean water continue.

The campaign was developed by Cigna’s internal marketing, education and PR staff. “Cigna’s first goal is public awareness that the education is available, as people are drawn in through the game and its charitable giving aspect,” says Gloria Barone Rosanio, a spokesperson for Cigna . “Longer term, we will look for people to better understand health care after taking the courses, and the final longer-term goal is change -- whether people changed their behaviors as a result of the courses.

Cigna’s nonprofit partner is Water for People, a 17-year old Denver-based nonprofit that in 2007 provided safe drinking water for 108,000 people in Bolivia, Guatemala, Honduras, Malawi and West Bengal, India. (The photo above came from Water for People's website).

Cigna’s donation to Water for People is $50,000, enough to provide one million days of clean water.

I asked Rosanio how Cigna would evaluate the success of the campaign. She wrote, “First, we expected to drive 10,000 visits to the website where the game and courses are housed, within one month of launch. We have far surpassed that number as measured by how many days of clean water have been generated so far. We also looked to gain 10 million media and online impressions, and we have surpassed that as well with 19 million impressions.”

At first blush the evaluation metric seems a little thin, a little PR-y. Cigna’s stated goal is to change behavior, and site usage is hardly a measure of behavioral change. But to measure behavior change is a generally a large undertaking, and probably too much to ask of this campaign.

This campaign is also meant to be a learning endeavor. Cigna wants people to know what a co-pay is, what cholesterol is, how alcohol affects the teenage brain, etc. But science tells us that to really get something into your permanent store of long-term memory requires repetition just at the moment you are about to forget whatever ‘it’ is. That too, is probably too much to ask of this campaign. Since I’m piling on here a little, I should say I disliked the sound effects associated with the game. Could have been my computer speakers, certainly, but I played the game with the sound muted.

Overall, though, I really like Cigna’s approach and execution.

Comments

Trivani Team said…
Non-Transactional Cause Marketing information was use full. We can learn more about this.



Trivani, Purpose Marketing, humanitarian, aid, MLM, residual, income

Popular posts from this blog

Three Ways to Be Charitable

I’ve spent a big chunk of my career working with or for charities. Many of my dearest and ablest friends are in the charity ‘space.’ And the creativity and problem-solving coming out of the nonprofit sector has never been greater.  Although I’ve had numerous nonprofit clients over the last decade or so, I haven’t worked in a charity for about 12 years now, which gives me a certain distance. Distance lends perspective and consequently, I get a lot of people asking me which charities I recommend for donations of money or time. My usual answer is, “it depends.” “On what?” they respond. “On what you want from your charitable activities,” I reply. It sounds like a weaselly consultant kind of an answer, but bear with me for a moment. The English word charity comes from the Latin word caritas and means “from the heart,” implying a voluntary act. Caritas is the same root word for cherish. The Jews come at charity from a different direction. The Hebrew word that is usually rendered as charity is t…

Top Eight Cause-Related Marketing Campaigns of 2007

Yeah, You Read it Right. It's a Top 8 List.

More cause-related marketing campaigns are unveiled every day across the world than I review in a year at the cause-related marketing blog. And, frankly, I don’t see very many campaigns from outside North America. So I won’t pretend that my annual list of the top cause-related marketing campaigns is exhaustive.

But, like any other self-respecting blogger, I won’t let my superficial purview stop me from drawing my own tortured conclusions!

So… cue the drumroll (and the dismissive snickers)… without further ado, here is my list of the eight best cause-related marketing campaigns of 2007.

My list of the worst cause-related marketing campaigns of 2007 follows on Thursday.


Chilis and St. Jude Children’s Research Hospital
I was delighted by the scope of Chilis’ campaign for St. Jude Children’s Research Hospital. As you walked in you saw the servers adorned in black co-branded shirts. Other elements included message points on the Chilis beverage coas…

KFC Concept Restaurant Gives a Nod to Cause Marketing for Local Causes

KFC, a unit of Yum Brands, is testing a new quick-serve restaurant version of the fried chicken outlet and among the changes is that its cause marketing efforts will be much more local, according to Anne Fuller, senior director of development for KFC eleven.

The KFC eleven test store is in Louisville, Kentucky, KFC’s headquarters. When it opens August 5, 2013, it will feature rice bowls, flatbreads, salads, KFC original recipe chicken among other items, plus sides. A second test location is set to open in Louisville before year’s end. The 11 in KFC eleven is a salute to the 11 herbs and spices in their original recipe chicken.

The trade-dress for the test store includes lamp lighting, digital signage with community news, and artwork from local artists.

Why step into the quick serve space? Fuller answered a reporter from QSRweb.com this way: “People love KFC but it's not a frequent choice for many guests for some reason. We wanted to create a broad and balanced menu that could mayb…