Some Questions to Answer When Cause Marketing With Franchises

In the United States there’s one place where you’re all but guaranteed to run into some kind of cause marketing and I'm not talk about a nail salon.

No the kind of place you're most likely to see cause marketing is at a retail franchise outlet.

The ten largest franchise systems, ranked according to worldwide sales volume as ranked by Franchise Times follow. Where known I’ve added the cause with which each franchise system is most publicly affiliated.

McDonald’s… Ronald McDonald House Charities
7-Eleven… Muscular Dystrophy Association
KFC … KFC Colonel’s Scholars
Burger King… ?
Subway Restaurants… American Heart Association
Ace Hardware… Children’s Miracle Network
Circle K Stores… United Cerebral Palsy
Pizza Hut…Book It reading incentive program
Wendy’s… Dave Thomas Foundation for Adoption
Marriott Hotels, Resorts & Suites… Children’s Miracle Network.

It’s not surprising that consumer-oriented franchises would tend to have a cause marketing focus. Academic research consistently finds that corporate social responsibility makes good business sense for businesses that target the consumer market.

But doing cause marketing campaigns with franchises can be complicated.

Local franchisees have autonomy. If a McDonald's franchisee in Saratoga, New York doesn't want to support the nearby Ronald McDonald House, he probably doesn't have to. Although he certainly gets plenty of pressure to do so from the local McDonald's owner's group. I've been told that one of the main reasons why the once narrowly-focused Ronald McDonald House became the broader-focused Ronald McDonald House Charities is because owners and owner's groups wanted to be able to support their own 'pet' causes.

Go down the Franchise Times list and you'll find plenty of franchise systems that don't have a cause affiliation. It's a prospect list for charities, in other words.

For charities you need to ask yourself the following before you start making phone calls:

Does my cause have the breadth of appeal that can attract a franchise?
Is there a 'fit'?
Are the target franchise systems close enough to consumers to be able to ask for money/support?
Can I get the support of powerful individual franchisees?
Can I physically support the efforts of franchises that may be spread out all over the country?
Can I put into place a mechanism for collecting money?
Do I have the wherewithal to promote the relationship in the media?
How will I recognize and reward the achievements of individual franchisees?
If there are materials to distribute, does the franchisor have an effective way to deliver them?
When selling your charity to the franchise system, does the franchisor have an efficient way for me to get in front of the individual franchisees?

For franchisees and franchise systems, the questions you have to ask of would-be charity partners are almost a mirror image:

Does the charity's mission have broad appeal?
Will your customers know who anything about the charity?
Is what they know good?
Do they have any scandals in their past?
Does the charity have unique appeal?
Does the charity have the support of influential franchisees?
Is there a 'fit'?
Does the charity fulfill its mission well?
Are they efficient with their resources?
Is the relationship or any of the elements promotable in the media?
Can they help you with promotions?
Do you have budget to help them produce and distribute campaign materials?
Do they have people on the ground in the markets most important to you?
How will they acknowledge the franchisee's efforts?

Retail franchises are ripe for cause campaigns because consumers expect them. But make sure you have good answers to the questions above before heading into cause marketing relationships.

Batting Your Eyelashes at Prescription Drug Cause Marketing

I’m a little chary about making sweeping pronouncements, but I believe I've just seen the first cause marketing promotion in the U.S. involving a prescription drug. The drug is from Allergan and it’s called Latisse , “the first and only FDA-approved prescription treatment for inadequate or not enough eyelashes.” The medical name for this condition is hypotrichosis. Latisse is lifestyle drug the way Viagra or Propecia are. That is, no one’s going to die (except, perhaps, of embarrassment) if their erectile dysfunction or male pattern baldness or thin eyelashes go untreated. Which means the positioning for a product like Latisse is a little tricky. Allergan could have gone with the sexy route as with Viagra or Cialis and showed lovely women batting their new longer, thicker, darker eyelashes. But I’ll bet that approach didn’t test well with women. (I’m reminded of a joke about the Cialis ads from a comedian whose name I can’t recall. He said, “Hey if my erection lasts longer than ...

Cause Marketing: The All Packaging Edition

One way to activate a cause marketing campaign when the sponsor sells a physical product is on the packaging. I started my career in cause marketing on the charity side and I can tell you that back in the day we were thrilled to get a logo on pack of a consumer packaged good (CPG) or even just a mention. Since then, there’s been a welcome evolution of what sponsors are willing and able to do with their packaging in order to activate their cause sponsorships. That said, even today some sponsors don’t seem to have gotten the memo that when it comes to explaining your cause campaign, more really is more, even on something as small as a can or bottle. The savviest sponsors realize that their only guaranteed means of reaching actual customers with a cause marketing message is by putting it on packaging. And the reach and frequency of the media on packaging for certain high-volume CPG items is almost certainly greater than radio, print or outdoor advertising, and, in many cases, TV. More to ...

Chili’s and St. Jude Children’s Research Hospital

I was in Chili’s today and I ordered their “Triple-Dipper,” a three appetizer combo. While I waited for the food, I noticed another kind of combo. Chili’s is doing a full-featured cause-related marketing campaign for St. Jude Children’s Research Hospital. There was a four-sided laminated table tent outlining the campaign on the table. When the waitress brought the drinks she slapped down Chili’s trademark square paper beverage coasters and on them was a call to action for an element of the campaign called ‘Create-A-Pepper,’ a kind of paper icon campaign. The wait staff was all attired in black shirts co-branded with Chili’s and St. Jude. The Create-A-Pepper paper icon could be found in a stack behind the hostess area. The Peppers are outlines of Chili’s iconic logo meant to be colored. I paid $1 for mine, but they would have taken $5, $10, or more. The crayons, too, were co-branded with the ‘Create-A-Pepper’ and St. Jude’s logos. There’s also creatapepper.com, a microsite, but again wi...

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