Skip to main content

What Comes After ‘Pink Pledges’ in Cause Marketing?

More pink ribbon cause marketing, this time from retailer Dress Barn.

For every 'Lilac' plush toy animal sold for $6 through Dec. 31, 2011, Dress Barn will send “the entire net profit of at least $2.50 to support local and national breast cancer initiatives” at the American Cancer Society.”

Lilac was featured on the inside front cover flap of the “Late Fall 2011” Dress Barn catalog.

I much admire the clear language in this appeal. The American Cancer Society will receive the entire profit from the sale each plush toy and naming a specific dollar figure. Would that more sponsors were as transparent.

The bottom portion of the flap encourages people to ‘Take the Pink Pledge.’ Point your smart phone at the QR code or go to yourdressbarn.com/mypinkpledge and you can post online your cancer story or Take the Pink Pledge. As of this writing they had 3,413 pledges.

Variations of Dress Barn’s ‘Pink Pledge’ have been around forever. Dress Barn’s asks you for your name and email address and prompts you with “I pledge to take care of myself by…” Then, for who knows what reason, limits your response to 500 characters.

As of that last paragraph, I had spilled approximately 918 characters, right around a half-page of text. Perhaps Dress Barn’s IT people are worried that people would be so verbose that the company might have to spend an extra $50 a month for another terabyte of server-space.

But never mind all that.

I think it’s time that we found a call to action that is a little substantive than those like the Pink Pledge. Ultimately, pledges are about changing behavior, getting that dreaded mammogram, for instance, dropping a few pounds, starting an exercise program, doing self-exams more regularly, etc. A pledge is a promise to do…or not do… something. But that’s all it is.

And while I believe that the behavioral psychology literature shows that writing something down dramatically improves your chances of actually undertaking it, because of the ephemeral nature of such pledges on a website that you’ll only visit once, I doubt it holds true in this instance.

Imagine instead that in addition to selling Lilac that Dress Barn offered a donation of money and/or volunteer hours to the Cancer Society based on actual behavioral changes. Lowered your fat intake 10%. Tell us about it and Dress Barn will donate $3 to the Cancer Society. Got that mammogram? Excellent! Tell us more and Dress Barn employees will donate an hour to the Cancer Society.

The telling part would create a sense of social proof, that phenomena of persuasion whereby people assume that if other people have done something it must be OK for you to do it too.

How would Dress Barn know what people might respond to? Well, as it’s currently constituted, the Pink Pledge will generate thousands of responses. Dress Barn could simply parse those results to get a sense of the kinds of behavior people think they need to change.

The result would really move the needle on breast cancer awareness and prevention, instead of merely pledging to do so.

Comments

Popular posts from this blog

Part 2: How Chili's Used Cause-Related Marketing to Raise $8.2 million for St. Jude

[Bloggers Note: In this second half of this post I discuss the nuts and bolts of how Chili's motivates support from its employees and managers and how St. Jude 'activates' support from Chili's. Read the first half here.] How does St. Jude motivate support from Chili’s front line employees and management alike? They call it ‘activation’ and they do so by the following: They share stories of St. Jude patients who were sick and got better thanks to the services they received at the hospital. Two stories in particular are personal for Chili’s staff. A Chili’s bartender in El Dorado Hills, California named Jeff Eagles has a younger brother who was treated at St. Jude. In both 2005 and 2006 Eagles was the campaign’s biggest individual fundraiser. John Griffin, a manager at the Chili’s in Conway, Arkansas had an infant daughter who was treated for retinoblastoma at St. Jude. They drew on the support Doug Brooks… the president and CEO of Brinker International, Chili’s parent co...

Chili’s and St. Jude Children’s Research Hospital

I was in Chili’s today and I ordered their “Triple-Dipper,” a three appetizer combo. While I waited for the food, I noticed another kind of combo. Chili’s is doing a full-featured cause-related marketing campaign for St. Jude Children’s Research Hospital. There was a four-sided laminated table tent outlining the campaign on the table. When the waitress brought the drinks she slapped down Chili’s trademark square paper beverage coasters and on them was a call to action for an element of the campaign called ‘Create-A-Pepper,’ a kind of paper icon campaign. The wait staff was all attired in black shirts co-branded with Chili’s and St. Jude. The Create-A-Pepper paper icon could be found in a stack behind the hostess area. The Peppers are outlines of Chili’s iconic logo meant to be colored. I paid $1 for mine, but they would have taken $5, $10, or more. The crayons, too, were co-branded with the ‘Create-A-Pepper’ and St. Jude’s logos. There’s also creatapepper.com, a microsite, but again wi...

Cause-Related Marketing with Customer Receipts

Walgreens and JDRF Right now at Walgreens…the giant pharmacy and retail store chain with more than 5,800 stores in the United States and Puerto Rico… they’re selling $1 paper icons for the Juvenile Diabetes Research Foundation (JDRF). This is an annual campaign and I bought one to gauge how it’s changed over the years. (Short list… they don’t do the shoe as a die cut anymore; the paper icon is now an 8¾ x 4¼ rectangle. Another interesting change; one side is now in Spanish). The icon has a bar code and Jacob, the clerk, scanned it and handed me a receipt as we finished the transaction. At the bottom was an 800-number keyed to a customer satisfaction survey. Dial the number, answer some questions and you’re entered into a drawing for $10,000 between now and the end of September 2007. I don’t know what their response rate is, but the $10,000 amount suggests that it’s pretty low. Taco Bell’s survey gives out $1,000 per week. At a regional seafood restaurant they give me a code that garner...