I'm Calling You Out Etsy! (But Not Because of that Puny Pink Ribbon Debacle.)

Earlier this month the Internet was in high dudgeon… in the way that only the Internet can be… because someone accused Etsy of pink washing. In its Daily Finds newsletter Etsy had bundled together several items with a pink hue in honor of Breast Cancer Awareness Month from its vast web of items. And, the story goes, some of the items had only the loosest sort of connection to breast cancer or breast cancer charities.

I swear, sometimes the Internet is such a hothouse environment. It can be like the worst parts of high school.

But this momentary blip in the Twitter feed did prompt this idea. Why doesn’t Etsy just bake cause marketing capability right into its API?

That is, why doesn’t Etsy offer its shopkeepers the ability to trigger a transactional cause marketing promotion on demand according to terms they set?

For example, if you sell flag-themed purses and you want to make $3 donation to the Wounded Warrior Project when people buy your stars and stripes purse in July, Etsy oughta make that capability super easy and free for their shops.

I’m not a programmer, but it seems to me that Etsy’s people wouldn’t need to break any new ground doing this. Many sites have figured out how to sign up multiple participating charities, so that’s very doable too. There could be some challenges with local government charitable solicitation rules. I’m not a lawyer, but I’ll bet those aren’t insurmountable either. Payment transfers to the charities? NBD.

Why would Etsy go to the trouble and expense?

Well, there’s a short list of reasons including: increase sales; give its shops a way to stand out; and build its own competitive bulwark.

But I think the main reason is pride. Etsy can rightly claim that it democratized the world of the small crafter and opened whole new markets.

Etsy could, with its shops, democratize the world of small cause marketing, too.

Comments

Part 2: How Chili's Used Cause-Related Marketing to Raise $8.2 million for St. Jude

[Bloggers Note: In this second half of this post I discuss the nuts and bolts of how Chili's motivates support from its employees and managers and how St. Jude 'activates' support from Chili's. Read the first half here.] How does St. Jude motivate support from Chili’s front line employees and management alike? They call it ‘activation’ and they do so by the following: They share stories of St. Jude patients who were sick and got better thanks to the services they received at the hospital. Two stories in particular are personal for Chili’s staff. A Chili’s bartender in El Dorado Hills, California named Jeff Eagles has a younger brother who was treated at St. Jude. In both 2005 and 2006 Eagles was the campaign’s biggest individual fundraiser. John Griffin, a manager at the Chili’s in Conway, Arkansas had an infant daughter who was treated for retinoblastoma at St. Jude. They drew on the support Doug Brooks… the president and CEO of Brinker International, Chili’s parent co...

Chili’s and St. Jude Children’s Research Hospital

I was in Chili’s today and I ordered their “Triple-Dipper,” a three appetizer combo. While I waited for the food, I noticed another kind of combo. Chili’s is doing a full-featured cause-related marketing campaign for St. Jude Children’s Research Hospital. There was a four-sided laminated table tent outlining the campaign on the table. When the waitress brought the drinks she slapped down Chili’s trademark square paper beverage coasters and on them was a call to action for an element of the campaign called ‘Create-A-Pepper,’ a kind of paper icon campaign. The wait staff was all attired in black shirts co-branded with Chili’s and St. Jude. The Create-A-Pepper paper icon could be found in a stack behind the hostess area. The Peppers are outlines of Chili’s iconic logo meant to be colored. I paid $1 for mine, but they would have taken $5, $10, or more. The crayons, too, were co-branded with the ‘Create-A-Pepper’ and St. Jude’s logos. There’s also creatapepper.com, a microsite, but again wi...

Cause-Related Marketing with Customer Receipts

Walgreens and JDRF Right now at Walgreens…the giant pharmacy and retail store chain with more than 5,800 stores in the United States and Puerto Rico… they’re selling $1 paper icons for the Juvenile Diabetes Research Foundation (JDRF). This is an annual campaign and I bought one to gauge how it’s changed over the years. (Short list… they don’t do the shoe as a die cut anymore; the paper icon is now an 8¾ x 4¼ rectangle. Another interesting change; one side is now in Spanish). The icon has a bar code and Jacob, the clerk, scanned it and handed me a receipt as we finished the transaction. At the bottom was an 800-number keyed to a customer satisfaction survey. Dial the number, answer some questions and you’re entered into a drawing for $10,000 between now and the end of September 2007. I don’t know what their response rate is, but the $10,000 amount suggests that it’s pretty low. Taco Bell’s survey gives out $1,000 per week. At a regional seafood restaurant they give me a code that garner...

Cause Marketing

Search This Blog