Skip to main content

Out-Competed in Cause Marketing? Then Step Up Your Game!

Yesterday I was a judge in the preliminary rounds of my state’s DECA convention/competition. If you’ve never done it, do yourself a favor and volunteer. It will renew your faith in the youth of America.

Each student-pair got a prepared case study and 20 minutes to work up a campaign… the case study given to the students I judged was about marketing a new dental practice in a medium-sized community… then 10 minutes to present it in front of the judges. For our part, we were to ask three prepared questions. One of those questions was words to the effect, ‘won’t this promotion you planned disturb the other dental practices in the community?’

Perhaps half the teams felt bad that this was the case and proposed potential ways to remedy it. But one team in particular was unapologetic.

They said something like this: “If our promotion shakes customers away from the existing dental practices, it’s probably because they weren’t being well served. If the established practices don’t step up their game, they may go out of business. If they do step up their game then the result will be a higher standard of dental care for everyone in the community.”

I could have hugged the kid, especially after seeing an article on Tuesday in the Wall Street Journal about the growing tensions between the Movember Foundation and the American Mustache Institute (AMI), both of which are charities that do good work. Writes Shelly Banjo of the Journal:
“But now Mr. Perlut (a founder of AMI) and his allies are chafing at Movember's rapid growth. They accuse the nonprofit of taking the humor out of facial-hair fundraising and of failing to support other fuzz-friendly charity groups.

“’The unfortunate byproduct of getting too big is people take themselves too seriously and lose their authenticity,’ says Alex Aizenberg, who goes by the nickname ‘El Beardo’ and is the co-founder of Build-A-Beard, a website that chronicles the unshaven and sponsors charity balls.”
Last year Movember raised $132 million globally, the AMI a fraction of that. You don’t have to read the whole story to see that the AMI has been out-competed.

The same happens in cause marketing. The ‘best’ charity doesn’t always win the fattest cause marketing sponsorships. It may not be fair, but it’s real life. The race is not always to the swift. By itself, the better mousetrap doesn’t always cause a stampede to your door. The VHS video cassette system didn't beat out the Betamax because it was the superior product.

If the AMI just wants to chafe at the indignities served up by Movember’s aggressiveness, then they should lick their wounds and go home.

But the world of mustachioed charitable work would be better served if, as the high school student said yesterday, the AMI "stepped up their game.”

Comments

Popular posts from this blog

Part 2: How Chili's Used Cause-Related Marketing to Raise $8.2 million for St. Jude

[Bloggers Note: In this second half of this post I discuss the nuts and bolts of how Chili's motivates support from its employees and managers and how St. Jude 'activates' support from Chili's. Read the first half here.] How does St. Jude motivate support from Chili’s front line employees and management alike? They call it ‘activation’ and they do so by the following: They share stories of St. Jude patients who were sick and got better thanks to the services they received at the hospital. Two stories in particular are personal for Chili’s staff. A Chili’s bartender in El Dorado Hills, California named Jeff Eagles has a younger brother who was treated at St. Jude. In both 2005 and 2006 Eagles was the campaign’s biggest individual fundraiser. John Griffin, a manager at the Chili’s in Conway, Arkansas had an infant daughter who was treated for retinoblastoma at St. Jude. They drew on the support Doug Brooks… the president and CEO of Brinker International, Chili’s parent co...

Cause-Related Marketing with Customer Receipts

Walgreens and JDRF Right now at Walgreens…the giant pharmacy and retail store chain with more than 5,800 stores in the United States and Puerto Rico… they’re selling $1 paper icons for the Juvenile Diabetes Research Foundation (JDRF). This is an annual campaign and I bought one to gauge how it’s changed over the years. (Short list… they don’t do the shoe as a die cut anymore; the paper icon is now an 8¾ x 4¼ rectangle. Another interesting change; one side is now in Spanish). The icon has a bar code and Jacob, the clerk, scanned it and handed me a receipt as we finished the transaction. At the bottom was an 800-number keyed to a customer satisfaction survey. Dial the number, answer some questions and you’re entered into a drawing for $10,000 between now and the end of September 2007. I don’t know what their response rate is, but the $10,000 amount suggests that it’s pretty low. Taco Bell’s survey gives out $1,000 per week. At a regional seafood restaurant they give me a code that garner...

An Interview with Cause-Related Marketing Pioneer Jerry Welsh

Jerry Welsh is the closest thing cause marketing has to a father. In 1983 after a number of regional cause-related marketing efforts, Welsh, who was then executive vice president of worldwide marketing and communications at American Express looked out his window in lower Manhattan at the Statue of Liberty. The Statue was then undergoing a major refurnishing, and in a flash Welsh determined to undertake the first modern national cause marketing campaign. I say modern because almost 100 years before in January 1885, the Statue of Liberty was sitting around in crates in New York warehouses because the organization building the pedestal ran out of money. And so Joseph Pulitzer, the publisher of the newspaper called The World , proposed a very grassroots solution reminiscent in its own way to Welsh’s cause-related marketing. Pulitzer ran an editorial promising he would print the name of everyone who donated even a penny. Sure enough pennies, along with dimes and nickels, quarters a...