Skip to main content

Why People Can't Remember Your Cause

Grey Matter Research just released the findings of a survey that asked a representative segment of the public what charities they could name. Bad news is, unless your cause is in the first percent of the first percent of the first percent, your charity wasn’t one of them. But of the small number that were, most were active cause marketers.

The top finisher was the Red Cross with 20 percent of respondents naming it. Number two with 11 percent was the Salvation Army. No other nonprofit garnered even five percent in unaided recall, but eight got between 2 and 4 percent of the ‘vote:’ United Way, Goodwill Industries, St. Jude Children’s Research Hospital, Habitat for Humanity, ASPCA, American Cancer Society, YMCA, and Susan G. Komen for the Cure.

“Scores of individual organizations were named by just one or two people out of over a thousand in the study,” says the press release.

But what about your donors, they know about you, right? “People who have actually given to a non-profit organization (other than a local place of worship) in the past year and those who have not are not widely different in their brand awareness,” says the release. “Donors are more likely to be able to name a non-profit (93% to 72%), but like non-donors they are most aware of a small number of major brands.”

The top ten are all big organizations with tons of active outreach. The smallest of them in terms of revenue, the ASPCA, raised $188 million in 2011. Several, including the ASPCA, the Red Cross and YMCA, are more than 125 years old! Komen, at just 31, is the junior member of the group.

Many of these organizations are woven into the fabric of American life; at Christmastime the Salvation Army kettle is ubiquitous. Komen owns October. The United Way is in every televised NFL game.

With the possible exception of the Red Cross and the Salvation Army, each of them could be characterized with just one or two words: Habitat = “housing;” Komen = “breast cancer;” ASPCA = “animal protection,” etc.

In other words, your charity wasn’t named because it’s too new, too small, can’t claim hold of a word or two in people’s minds, and because you don’t spend enough time in front of enough people.

Cause marketing can help on some of these fronts. But if you want your cause to be top of mind and you're not already on the top ten, you've got your work cut out for you.

Start by figuring out what one or two words you can own in people's minds.

Comments

Popular posts from this blog

Cause Marketing: The All Packaging Edition

One way to activate a cause marketing campaign when the sponsor sells a physical product is on the packaging. I started my career in cause marketing on the charity side and I can tell you that back in the day we were thrilled to get a logo on pack of a consumer packaged good (CPG) or even just a mention. Since then, there’s been a welcome evolution of what sponsors are willing and able to do with their packaging in order to activate their cause sponsorships. That said, even today some sponsors don’t seem to have gotten the memo that when it comes to explaining your cause campaign, more really is more, even on something as small as a can or bottle. The savviest sponsors realize that their only guaranteed means of reaching actual customers with a cause marketing message is by putting it on packaging. And the reach and frequency of the media on packaging for certain high-volume CPG items is almost certainly greater than radio, print or outdoor advertising, and, in many cases, TV. More to

Why Even Absurd Cause-Related Marketing Has its Place

Buy a Bikini, Help Cure Cancer New York City (small-d) fashion designer Shoshonna Lonstein Gruss may have one of the more absurd cause-related marketing campaigns I’ve come across lately. When you buy the bikini or girls one-piece swimsuit at Bergdorf-Goodman in New York shown at the left all sales “proceeds” benefit Memorial Sloan-Kettering Cancer Center . Look past the weak ‘ proceeds ’ language, which I always decry, and think for a moment about the incongruities of the sales of swimsuits benefiting the legendary Sloan-Kettering Cancer Center. Cancer has nothing to do swimming or swimsuits or summering in The Hamptons for that matter. And it’s not clear from her website why Shoshanna, the comely lass who once adorned the arm of comedian Jerry Seinfeld, has chosen the esteemed cancer center to bestow her gifts, although a web search shows that she’s supported its events for years. Lesser critics would say that the ridiculousness of it all is a sign that cause-related marketing is

A Clever Cause Marketing Campaign from Snickers and Feeding America

Back in August I bought this cause-marketed Snickers bar during my fourth trip of the day to Home Depot. (Is it even possible to do home repairs and take care of all your needs with just one trip to Home Depot / Lowes ?) Here’s how it works: Snickers is donating the cost of 2.5 million meals to Feeding America, the nation’s leading hunger-relief charity. On the inside of the wrapper is a code. Text that code to 45495… or enter it at snickers.com… and Snickers will donate the cost of one meal to Feeding America, up to one million additional meals. The Feeding America website says that each dollar you donate provides seven meals. So Snickers donation might be something like $500,000. But I like that Snickers quantified its donations in terms of meals made available, rather than dollars. That’s much more concrete. It doesn’t hurt that 3.5 million is a much bigger number than $500,000. I also like the way they structured the donation. By guaranteeing 2.5 million meals, the risk of a poor