Skip to main content

Five Bad Habits of Cause Marketers

On Monday I posted about five good habits of great cause marketers. But cause marketers... good and bad... can have bad habits too.

In his terrific 2012 book The Power of Habit Pulitzer prize-winning-reporter Charles Duhigg tells about the three phases of habits: the cue; the routine or behavior; and the reward.

To change bad habits to good habits, Duhigg writes, you have to transform the routine / behavior. That’s how Alcoholic Anonymous works and the means by which Tony Dungy turned the Indianapolis Colts into Super Bowl champs, to cite two examples from the Duhigg’s book. I recommend The Power of Habit highly.

Here, then, are five bad habits that too many cause marketers have.
  1. Analyzing the Data Badly. Immature people, like immature cause marketers, almost always struggle with what scientists call ‘confirmation bias.’ That is, they tend to want to shape the data to their conclusions and prejudices, rather than the other way around. Confirmation bias leads to bad science and bad cause marketing.  
  2. They Don’t Ship. “Real artists ship,” Steve Jobs is supposed to have said. Seth Godin keeps writing blog posts and books on the topic. By ‘shipping’ Jobs and Godin mean that you gotta get the product or the service out the door. Quit dithering. Don’t wait for perfection. Get it done and ship it.
  3. They Go Too Deep Into Shallow Things. We’re talking about cause marketing here, which many people consider to be inherently shallow. But what I’m talking about caring too much about very shallow things in a cause marketing campaign. For instance, whether the event t-shirt has ribbed band around the sleeves or what color the Town Car is that picks up the celebrity. Details count in cause marketing, but it’s a bad habit to think that all details have equal weight.
  4. They Don’t Stay With a Campaign Long Enough. The human mind is a curious organ. It craves novelty, but it learns by repetition. Too many cause marketers give too much heed to the first factor and not enough to the second.
  5. They Work On Everything But Themselves. Covey was right. You gotta sharpen the saw. If you don’t frequently and consistently renew the physical, intellectual, mental, spiritual, emotional parts of yourself, you’re going to bring less to your cause marketing. Like the flight attendants say at the start of the flight, take care of yourself first before you help someone else.

Comments

Popular posts from this blog

Part 2: How Chili's Used Cause-Related Marketing to Raise $8.2 million for St. Jude

[Bloggers Note: In this second half of this post I discuss the nuts and bolts of how Chili's motivates support from its employees and managers and how St. Jude 'activates' support from Chili's. Read the first half here.] How does St. Jude motivate support from Chili’s front line employees and management alike? They call it ‘activation’ and they do so by the following: They share stories of St. Jude patients who were sick and got better thanks to the services they received at the hospital. Two stories in particular are personal for Chili’s staff. A Chili’s bartender in El Dorado Hills, California named Jeff Eagles has a younger brother who was treated at St. Jude. In both 2005 and 2006 Eagles was the campaign’s biggest individual fundraiser. John Griffin, a manager at the Chili’s in Conway, Arkansas had an infant daughter who was treated for retinoblastoma at St. Jude. They drew on the support Doug Brooks… the president and CEO of Brinker International, Chili’s parent co...

Chili’s and St. Jude Children’s Research Hospital

I was in Chili’s today and I ordered their “Triple-Dipper,” a three appetizer combo. While I waited for the food, I noticed another kind of combo. Chili’s is doing a full-featured cause-related marketing campaign for St. Jude Children’s Research Hospital. There was a four-sided laminated table tent outlining the campaign on the table. When the waitress brought the drinks she slapped down Chili’s trademark square paper beverage coasters and on them was a call to action for an element of the campaign called ‘Create-A-Pepper,’ a kind of paper icon campaign. The wait staff was all attired in black shirts co-branded with Chili’s and St. Jude. The Create-A-Pepper paper icon could be found in a stack behind the hostess area. The Peppers are outlines of Chili’s iconic logo meant to be colored. I paid $1 for mine, but they would have taken $5, $10, or more. The crayons, too, were co-branded with the ‘Create-A-Pepper’ and St. Jude’s logos. There’s also creatapepper.com, a microsite, but again wi...

Cause-Related Marketing with Customer Receipts

Walgreens and JDRF Right now at Walgreens…the giant pharmacy and retail store chain with more than 5,800 stores in the United States and Puerto Rico… they’re selling $1 paper icons for the Juvenile Diabetes Research Foundation (JDRF). This is an annual campaign and I bought one to gauge how it’s changed over the years. (Short list… they don’t do the shoe as a die cut anymore; the paper icon is now an 8¾ x 4¼ rectangle. Another interesting change; one side is now in Spanish). The icon has a bar code and Jacob, the clerk, scanned it and handed me a receipt as we finished the transaction. At the bottom was an 800-number keyed to a customer satisfaction survey. Dial the number, answer some questions and you’re entered into a drawing for $10,000 between now and the end of September 2007. I don’t know what their response rate is, but the $10,000 amount suggests that it’s pretty low. Taco Bell’s survey gives out $1,000 per week. At a regional seafood restaurant they give me a code that garner...