Skip to main content

Cause Marketing for the Disrespected

One of the old reliables in service journalism is the “How to Avoid a Timeshare Scam” story. I typed that phrase in Google and got 444,000 results. The words “timeshare ripoff” generates another 78,000 results in Google. ‘Timeshare hard-sell” turns up 78,700 results. “Timeshare nightmare”? 229,000 results.

I’m sure there are legitimate and above-board timeshare operators, but they seem to be a pretty well-kept secret. And so I’m not surprised that an online timeshare sales service is trying cause marketing to dress up its reputation. Because if you were a good operator in disrespected sector, one way to get past public cynicism would be to align with a cause that prospective customers could care about.

Public cynicism about market sectors that have been broadly tarred isn’t just a problem for companies. A friend of mine used to be an executive director for a nonprofit that specialized in wilderness therapy for teens. Their results were very good and they never had any deaths or any near-deaths. They had plenty of happy alumni and parents. But teens had died in the wilderness therapy programs of his competitors, and so my friend’s nonprofit faced recurrent skepticism from the public and the press.

“A timeshare,” says Wikipedia, “is a property with a particular form of ownership or use rights. These properties are typically resort condominium units, in which multiple parties hold rights to use the property, and each sharer is allotted a period of time (typically one week, and almost always the same time every year) in which they may use the property.”

Owners often complain that annual maintenance fees are too high, the units are overpriced, the promised exchanges never materialize, and, most of all, that timeshares can be virtually impossible to resale. 

Given their widely-known reputation, new timeshares are frequently sold using techniques that are just barely shy of a Mafioso style strong-arm.

In April 2013, Buyatimeshare.com… which is an online marketplace for timeshare owners looking to rent or sell their timeshares… went softer. They donated a timeshare stay and travel worth $1,500 to a nonprofit called Send Me on Vacation, which helps cancer patients and their families rejuvenate after their experience.

I have no way of know what kind of operator Buyatimeshare.com is, but the website includes testimonials from customers, plus a number of logos from reputable organizations meant to put your mind at ease; a Chamber of Commerce logo, a Rotary logo, logos from the Canadian and American Resort Development Associations., and more

Having taken those credibility-boosting measures, cause marketing is one of the few promotional vehicles left to Buyatimeshare.com.

Comments

Popular posts from this blog

Part 2: How Chili's Used Cause-Related Marketing to Raise $8.2 million for St. Jude

[Bloggers Note: In this second half of this post I discuss the nuts and bolts of how Chili's motivates support from its employees and managers and how St. Jude 'activates' support from Chili's. Read the first half here.] How does St. Jude motivate support from Chili’s front line employees and management alike? They call it ‘activation’ and they do so by the following: They share stories of St. Jude patients who were sick and got better thanks to the services they received at the hospital. Two stories in particular are personal for Chili’s staff. A Chili’s bartender in El Dorado Hills, California named Jeff Eagles has a younger brother who was treated at St. Jude. In both 2005 and 2006 Eagles was the campaign’s biggest individual fundraiser. John Griffin, a manager at the Chili’s in Conway, Arkansas had an infant daughter who was treated for retinoblastoma at St. Jude. They drew on the support Doug Brooks… the president and CEO of Brinker International, Chili’s parent co...

Cause-Related Marketing with Customer Receipts

Walgreens and JDRF Right now at Walgreens…the giant pharmacy and retail store chain with more than 5,800 stores in the United States and Puerto Rico… they’re selling $1 paper icons for the Juvenile Diabetes Research Foundation (JDRF). This is an annual campaign and I bought one to gauge how it’s changed over the years. (Short list… they don’t do the shoe as a die cut anymore; the paper icon is now an 8¾ x 4¼ rectangle. Another interesting change; one side is now in Spanish). The icon has a bar code and Jacob, the clerk, scanned it and handed me a receipt as we finished the transaction. At the bottom was an 800-number keyed to a customer satisfaction survey. Dial the number, answer some questions and you’re entered into a drawing for $10,000 between now and the end of September 2007. I don’t know what their response rate is, but the $10,000 amount suggests that it’s pretty low. Taco Bell’s survey gives out $1,000 per week. At a regional seafood restaurant they give me a code that garner...

A Clever Cause Marketing Campaign from Snickers and Feeding America

Back in August I bought this cause-marketed Snickers bar during my fourth trip of the day to Home Depot. (Is it even possible to do home repairs and take care of all your needs with just one trip to Home Depot / Lowes ?) Here’s how it works: Snickers is donating the cost of 2.5 million meals to Feeding America, the nation’s leading hunger-relief charity. On the inside of the wrapper is a code. Text that code to 45495… or enter it at snickers.com… and Snickers will donate the cost of one meal to Feeding America, up to one million additional meals. The Feeding America website says that each dollar you donate provides seven meals. So Snickers donation might be something like $500,000. But I like that Snickers quantified its donations in terms of meals made available, rather than dollars. That’s much more concrete. It doesn’t hurt that 3.5 million is a much bigger number than $500,000. I also like the way they structured the donation. By guaranteeing 2.5 million meals, the risk of a poor...